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OfficeServ CMS Voice Recording (VR) is a stand alone solution or a fully integrated additional plug-in module for the CMS range of products, which can record your ISDN30, ISDN2 or Analogue trunks. By providing a complete management and call recording solution, which is contained and managed from a single work station or server, storing, finding, playback and archiving of calls is just a click away.

Is it right for you?
Many types of organisations can benefit from using CMS VR. In particular, there are obvious advantages for legal firms, insurance companies, call centres, public agencies, health centres/doctors surgeries and any FSA regulated company that is legally bound to record calls. However, call recording is vital for any organisation that is serious about:

• Resolving “who said what” disputes
• Telesales and marketing training
• Confirming quantities and specifications of an order
• Staff protection from abuse
• Litigation purposes, can be used in a UK court
• Monitoring staff performance
• Monitoring customer care.

Why chose OfficeServ CMS VR?
Easy
• Industry best stereo playback – to enable easy recognition
of caller and employee
• In-built archiving functionality
• Recordings can easily be e-mailed from the playback
screens
• Multiple and extensive search criteria to find a call
• Recordings can be exported as WAV files

Comprehensive
• A call is recorded all the way through its route – even if a
caller is put on hold, transferred or in a queue – to provide
a complete record of verbal transactions
• Can “roll back the clock”, so newly added users can
access historical records

Safe
• Storage and playback is protected using encryption
• Can report on expected hard disk usage, to manage
archiving requirements

Is it legal?
Organisations ARE permitted to record their customers' calls, provided that they comply with the Privacy of Messages condition of two major telecoms class licenses: Self-Provision (SPL) and Telecommunication Services (TSL) licenses. The most fundamental requirement is that every reasonable effort is made to inform all parties to a telephone conversation that it may or will be recorded, silently monitored or intruded into. Ofcom also suggests that staff are given access to a telephone from which their calls will not be recorded.

Samsung Voice Recording Brochure: