spconverged.com

OfficeServ ACD IVR

OfficeServ ACD is a Windows Server based ACD application which provides active ACD Call routing to PC based agents.
The product also provides comprehensive real time and historical reports and an advanced Voice Processing and IVR option
The product is of modular design allowing customisation for the customer

Product Modules:
.ACD Server application
.ACD Agent application
.ACD Wallboard application
.ACD Supervisor application
.ACD Analyst application
.IVR application

Key Features

.Fully featured ACD routing
.Skills based routing
.DDI
.CLI
.Trunk
.Longest idle
.Time of day

Fully featured IVR

.Connects via IP
.Multi language
.Database interrogation
.DTMF recognition
.Integration to ACD

Brochure: